Support

Need help with CozyFM (playback, accounts, Sign in with Apple, community, or the catalog)? Email us. A person on the team replies — this is not an unattended inbox.

Email: cs@hellolive.tv

Typical response: within 1–2 business days (Korea Standard Time, UTC+9).

What to include

• The email or nickname on your CozyFM account (if you have one)
• Device and OS (for example iPhone, iPadOS 26)
• What you tried to do, and what happened
• A screenshot if it helps

Common topics

• Playback — a station will not start, or audio stops
• Account — sign-in, Sign in with Apple / Google, password, delete account
• Community safety — report leftover content, appeal a block, or ask us to review a user. You can also report and block inside the app from the … menu on chat, reviews, and posts.
• Catalog / rights — ask us to hide a station you operate. See streaming rights.

Policies

• Terms of Use (EULA)
• Privacy Policy
• Streaming catalog rights

고객 지원 (한국어)

재생, 로그인, 커뮤니티 신고, 계정 삭제 등 문의는 cs@hellolive.tv 로 보내 주세요. 영업일 기준 1–2일 안에 답변합니다. 앱 안 채팅·리뷰·게시글의 … 메뉴에서 직접 신고·차단할 수도 있습니다.